Bilingual - Customer Service Agent

Disabled Veteran Solutions•Leisure City, FL

1d•Remote

About The Position

Disabled Veteran Solutions (DVS) is seeking dedicated and professional Incoming Customer Service Representatives to support government programs in areas such as security, health and human services, and state benefits. This is an opportunity to be part of a mission-driven organization where communication, accuracy, and customer care are essential. As a member of our team, you will be a trusted point of contact, providing support, guidance, and resolution to individuals who rely on these services every day. Initial training will take place during your first two weeks.

Requirements

Reliable, detail-oriented individuals capable of handling multiple responsibilities in a remote environment
High school diploma or GED required; additional education is preferred
Previous customer service experience, especially in call-based settings
Strong verbal communication skills with the ability to establish rapport quickly
Ability to resolve basic technical issues independently
Comfortable working in a remote environment with minimal supervision
Ability to successfully complete a thorough credentialing and background check process
Reliable high-speed internet connection
Private, distraction-free workspace
Ability to navigate computer systems efficiently
A USB headset must be provided by the employee

Nice To Haves

Bilingual (English/Spanish) candidates are strongly encouraged to apply

Responsibilities

Respond to incoming calls and provide a positive, solution-oriented experience
Assist with basic technical troubleshooting and initiate support tickets when necessary
Schedule appointments at designated service locations
Accurately document all customer interactions, including inquiries, concerns, and resolutions
Conduct follow-up calls to ensure issues are resolved and customers remain informed
Deliver consistent, high-quality service in a structured environment