BIA Customer Service Agent (personal lines) - HYBRID

Arbella Insurance Group•Avon, CT

12d•$57,500 - $64,350•Hybrid

About The Position

Bearingstar, a member of the Arbella Insurance Group, is a leading property and casualty insurance provider in Massachusetts and Connecticut. We are seeking Customer Service Agents for our Avon, Connecticut location. The ideal candidate will have experience with Personal lines of Insurance and a CT Property and Casualty license is required. The Customer Service Agent will represent the agency to clients, professionals, and the public, providing counsel on insurance needs, explaining coverages, identifying risk exposures, and qualifying prospects. This role also involves maintaining an underwriting renewal review process and a marketing renewal review program, and acting as the first point of contact for claim information and general customer inquiries.

Requirements

Experience with Personal lines of Insurance.
CT Property and Casualty license is required.
Customer Service skills are a must.
Sales skills are a must.
Excellent interpersonal, oral, and written communication skills.
Ability to work independently.
Ability to be a team player.

Nice To Haves

Experience within the Personal Lines insurance industry is a plus.

Responsibilities

Act as the agency representative to clients, fellow professionals, the public, and the general business community.
Provide counsel and advice on new and/or additional insurance needs, explaining coverages and types of policies.
Identify risk exposures and qualify potential prospects.
Maintain an underwriting renewal review process and a marketing renewal review program for all policyholders.
Act as the first line of contact in the reporting and assignment of claim information for designated policyholders.
Resolve general customer inquiries.