Customer Service Advocate

Hendrick•Concord, CA

10h•Onsite

About The Position

Provides administrative and clerical support to the Fixed Operations department. This role involves answering calls, greeting customers, addressing concerns, preparing correspondence, organizing events, and potentially assisting with filing warranty claims. The Customer Service Advocate is responsible for maintaining customer satisfaction, ensuring an organized and safe work area, and accurately recording work hours. The position requires adherence to company policies, safety regulations, and core values.

Requirements

Excellent interpersonal, communication, and organizational skills.
Previous administrative, accounting, or customer service experience desired.
Intermediate to Advanced skills in Microsoft Office products.
Advanced ability to learn the Dealership Management System and other web based applications utilized for operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Regular and predictable attendance is required.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
Must possess a Valid Driver’s License.

Nice To Haves

GED
Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
Accounting
Automotive
Business
Human Resources
Information Technology
3-5 years of work experience
5+ years of work experience

Responsibilities

Answers incoming calls in a courteous and professional manner.
Takes accurate messages.
Directs calls to the appropriate department or person.
Greets customers in service and parts department areas.
Directs customers to the appropriate department or person.
Address customer concerns.
May schedule appointments for customers.
Prepares written correspondence, reports and other complex documents.
Organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information or invitations, coordinating speakers and controlling event budget.
May assist with filing warranty claims.
Safeguards vehicle keys and property.
Reconciles various accounts and researches discrepancies.
Works closely with department managers to ensure customer satisfaction.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned