Customer Service Advocate

Hendrick Automotive Group•Concord, NH

2d•Onsite

About The Position

Provides administrative and clerical support to the Fixed Operations department. This role involves handling customer interactions, managing communications, and supporting departmental operations to ensure customer satisfaction and efficient workflow.

Requirements

GED or High School Diploma.
Associate Degree.
Experience in Accounting, Automotive, or Business.
Previous administrative, accounting, or customer service experience desired.
Excellent interpersonal, communication, and organizational skills.
Valid Driver’s License.
Intermediate to Advanced skills in Microsoft Office products.
Advanced ability to learn the Dealership Management System and other web based applications utilized for operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Regular and predictable attendance is required.
Scheduled shifts may include evening hours, weekends, and holidays.
Ability to talk or hear.
Ability to sit; use hands to finger, handle, or feel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

3-5 years of work experience.

Responsibilities

Answers incoming calls in a courteous and professional manner.
Takes accurate messages.
Directs calls to the appropriate department or person.
Greets customers in service and parts department areas.
Directs customers to the appropriate department or person.
Address customer concerns.
May schedule appointments for customers.
Prepares written correspondence, reports and other complex documents.
Organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information or invitations, coordinating speakers and controlling event budget.
May assist with filing warranty claims.
Safeguards vehicle keys and property.
Reconciles various accounts and researches discrepancies.
Works closely with department managers to ensure customer satisfaction.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Records all hours worked accurately in company timekeeping system.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Complies with Company policies and procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.

Benefits

Hendrick Automotive Group believes that its people are its most important assets.
Together, everyone achieves more.
We work as a team, best utilizing our individual talents and skills to reach a common goal.
Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent.
Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization.
We believe in doing what is right for our fellow teammates, our customers and our corporate partners.
The core values of this company are what shape every action we take and every decision that is made.
Our customers are important to us. They’re family.
We genuinely desire for our customers to feel valued and cared about whenever inside our doors.
Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.
The Hendrick name is synonymous with winning, at the dealership and on the race track.
We are committed to continuing the Hendrick tradition of success and performance.
Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits.
The automotive industry is rapidly progressing.
Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes.
We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development.
We strive for excellence in all that we do.