Customer Service Advocate | UMC Family Medicine at Milwaukee | UMC Physicians

UMC Health System • Milwaukee, WI

4d • Onsite

About The Position

The Customer Service Advocate is a front desk reception team member at UMC Family Medicine at Milwaukee. The role serves as a direct contact and referral point for patients, greets patients in person and by telephone, and supports smooth clinic operations through appointment scheduling and administrative work. The advocate answers a multi-line telephone system professionally, registers patients using the UMCP computer system, and ensures registration documents and forms are presented, explained, and signed.

The role also obtains information needed for benefits verification and appropriate signed consent forms, collects co-pays or other amounts due at the time of service, and helps maintain a friendly, calm, and professional environment for patients and their families. This is a full-time position requiring 40 hours per week, with availability from 8 AM to 6 PM, Monday through Friday. The clinic is described as fast-paced and professional. Additional duties may be assigned.

Requirements

• High school diploma.
• Typing speed of 30 words per minute.
• Experience meeting people and dealing with them under adverse conditions.
• General computer skills.
• Excellent customer service and organizational skills.
• High attention to detail.
• Strong communication skills.
• Ability to learn quickly and accept change.
• Ability to work 40 hours per week and be available from 8 AM to 6 PM, Monday through Friday.

Nice To Haves

• Previous experience in a general office capacity.
• Fluent Spanish bilingual ability.
• Goal-oriented approach.
• Professional demeanor and appearance.
• Servant’s heart.
• Punctuality and dependability.
• Ability to work with a sense of urgency.

Responsibilities

• Serve as a direct contact and referral point for patients.
• Greet patients in person and by telephone.
• Answer the multi-line telephone system in a professional manner.
• Perform clerical duties related to designing and following up on patient/provider appointment schedules.
• Accurately register patients using the UMCP computer system.
• Ensure registration documents and forms are presented, explained, and signed.
• Obtain necessary information for benefits verification.
• Obtain appropriate signed consent forms.
• Collect co-pays or other amounts required at the time of service.
• Help provide a friendly, calm, and professional environment for patients, family, and friends.
• Perform additional duties as assigned.

Benefits

• Paid time off.
• Sick pay.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Employer-paid group life insurance and voluntary life insurance.
• Short-term disability insurance.
• Long-term disability insurance after two years of employment.
• Critical illness, accident, and cancer insurance.
• Health care and dependent care spending accounts.
• 401(k) retirement plan with company match.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED