Customer Service Advocate | Spanish/English Bilingual Preferred | UMC Neurosurgery | UMC Physicians

UMC Health System

23h•Onsite

About The Position

We are seeking a full-time team member with a passion for others who wants to make a difference to work at UMC Physicians. This is a reception job that works at the front desk of our clinics checking in patients and doing administrative duties. We want people who bring strong customer services skills and have a desire to take on the challenges in front of them. We offer positions and growth opportunities to help you get to where you want to go. The role involves serving as a direct contact/referral point for patients, greeting them in person and via telephone, and managing a multi-line telephone system. The advocate will also perform clerical duties related to patient/provider appointment scheduling, accurately register patients using the UMCP computer system, ensure all necessary documents and forms are presented, explained, and signed, obtain information for benefits verifications, secure appropriate signed consent forms, and collect co-pays or required amounts at the time of service. The goal is to provide a friendly, calm, and professional environment for patients, their families, and friends.

Requirements

Ability to work 40 hours per week
Availability: 8AM-5PM Monday – Thursday, 8AM-12PM Friday
Goal oriented
Professional demeanor and appearance
Servant’s heart
Punctual and dependable
Works with a sense of urgency
Must have experience in meeting people and dealing with them under adverse conditions
General computer skills
Must have excellent customer service and organizational skills
Must be capable of learning quickly and accepting change
High School diploma
Typing speed of 30 wpm
High attention to detail
Strong communication skills

Nice To Haves

Previous experience in a general office capacity
Bilingual – English and Spanish

Responsibilities

Serves as a direct contact/referral point for patients
Greets patients in person and via telephone
Answers multi-line telephone system in a professional manner
Performs clerical duties pertaining to the design and follow up in an efficient patient/provider appointment schedule
Accurately registers patients using the UMCP computer system
Ensure all documents and forms are presented, explained, and signed at time of registration
Obtain all necessary information to perform benefits verifications
Obtain appropriate signed consent forms
Collects co-pay or amount required at time of service
Works to provide a friendly, calm and professional environment for a sick patient, their family and friends
Additional duties as assigned