Customer Service Advocate - Bilingual Spanish Preferred - Part Time

Prov Inc • Sandy, UT

4d • $16 - $19 • Onsite

About The Position

Prov Inc is hiring a Customer Service Advocate to support customers with scheduling and navigating testing services. In this role, you'll take inbound calls, solve problems, and help ensure each customer has a smooth, positive experience.
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If you're someone who communicates clearly, enjoys helping people, and wants a reliable weekday schedule, this is a strong opportunity to build valuable customer service and technical skills.

Requirements

• Fluency in both Spanish and English is preferred but not required
• Strong communication skills (phone and written)
• Comfortable using computers (typing 30 WPM) and learning new systems
• Reliable, detail-oriented, and able to stay organized in a fast-paced environment

Nice To Haves

• Previous customer service or call center experience
• Experience using CRM systems or similar tools

Responsibilities

• Help customers navigate testing requirements, schedule exams, and resolve issues - often being the key person who ensures their process goes smoothly.
• Answer inbound calls and assist customers with professionalism and empathy
• Help customers schedule exams and resolve questions or concerns
• Provide clear, accurate information and practical solutions
• Document interactions in the CRM system
• Perform basic technical troubleshooting when needed
• Work with team members to resolve more complex issues

Benefits

• Consistent full-time hours (Monday-Friday, no weekends)
• 401(k) with employer match
• Paid training with clear expectations and support
• Team-focused environment where you're not left on your own
• Opportunity to build customer service and problem-solving skills

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed