Customer Service Advocate - Bilingual Spanish Required
Prov Inc•Sandy, UT
•$16 - $19•Onsite
About The Position
Prov Inc is seeking a bilingual Customer Service Advocate to join our team in Sandy, Utah. In this fully onsite role, you will provide high-quality customer support through inbound calls while ensuring accurate documentation and a positive customer experience. This is an excellent opportunity for individuals who are empathetic, detail-oriented, and thrive in a fast-paced environment.
Requirements
- Bilingual in Spanish and English (required)
- High school diploma or equivalent
- Strong verbal and written communication skills
- Comfortable using computers, webcams, and basic troubleshooting tools
- Minimum typing speed of 30 WPM
- Reliable, detail-oriented, adaptable, and eager to learn
Nice To Haves
- Previous customer service or call center experience (preferred)
Responsibilities
- Handle inbound customer calls with professionalism and efficiency
- Assist customers with questions, concerns, and test scheduling
- Provide clear, accurate information and effective solutions
- Document all interactions in the company's CRM system
- Collaborate with team members to resolve issues
- Perform basic technical troubleshooting as needed
Benefits
- 401(k) with employer match
- Medical, dental, and life insurance (with supplemental options)
- Paid holidays and paid time off
- Paid training and ongoing support
- Breakroom with snacks and beverages
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
