Care Advocate, Bilingual, Spanish

Wellthy

1d•$25 - $28•Remote

About The Position

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones. We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible. Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery. Through Wellthy, millions of families have access to support to help them manage care during every stage of life, with hands-on experts guiding families through caregiving or backup care journeys. And with the acquisition of Patch Caregiving, Wellthy continues to expand how care shows up for working families by pairing care navigation and coordination with on-site and near-site employer-based childcare. This combination allows us to support families not just in navigating care decisions, but in accessing real, hands-on help when and where they need it most. Together, we’re building a more connected, comprehensive care experience for families and caregivers alike. We partner with leading companies including more than 40 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members. We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us. As our Bilingual Care Advocate, you will help seniors, caregivers, and families manage the complexities of the healthcare system. This is a fully remote position that requires a high degree of empathy, persistence, and technical accuracy. To be successful in this role:

Requirements

Bilingual fluency in Spanish and English.
Experience: 2+ years of experience in care management, patient advocacy, case management, or clinical social work. Direct experience working with Medicare and/or Medicaid populations.
Advocacy Background: A deep understanding of Social Determinants of Health (SDOH) with a proven track record of supporting diverse and underserved communities.
Communication Excellence: Exceptional empathy and patience, with the unique ability to distill complex medical or insurance jargon into simple, actionable information for patients.
Operational Agility: Highly organized and proactive; able to manage a caseload and prioritize competing tasks without compromising quality or attention to detail.
Analytical Problem-Solving: A commitment to continuous improvement—identifying process gaps, suggesting innovative solutions, and helping evolve Wellthy’s care model.
Digital Literacy: High comfort level navigating EMRs, care-management software, and proprietary digital tools.
To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.
Private, with secure (not public) internet and phone access
Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating
Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space

Nice To Haves

Medical Assistant Certification, LPN, RN or similar.

Responsibilities

Establish Trusting Relationships: Build rapport with members through active listening, empathy, and clear communication to serve as a reliable healthcare partner.
Comprehensive Assessment: Evaluate the "whole person" by identifying medical, social, behavioral, and environmental factors to pinpoint specific barriers to care.
Strategic Care Coordination: Develop and execute individualized care plans that integrate medical requirements with essential social determinants of health (SDOH).
Prioritization & Action: Independently identify urgent needs and maintain consistent momentum on long-term care goals to ensure member stability.
Social & Community Integration: Connect members to vital local services, including transportation, meal delivery, home care, and peer support networks.
Financial & Insurance Navigation: Analyze medical billing for accuracy, assist with claims appeals, and demystify complex insurance explanations for members.
Cost Optimization: Identify medication savings, co-pay assistance programs, and formulary-friendly alternatives to reduce the financial burden on the member.
Health Literacy Coaching: Empower members with the tools and knowledge needed to manage chronic conditions and navigate the healthcare system effectively.
Cross-Functional Partnership: Collaborate with clinical, product, and operations teams to streamline workflows and escalate complex cases.
Product Evolution: Provide actionable feedback on platform features and tools to refine Wellthy’s capabilities and the overall member experience.

Benefits

Remote work environment.
Medical, dental and vision benefits within 30 days of hire.
Retirement saving account with matching company contributions.
Mental health benefits.
15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days).
Sick and Caregiving Days.
Professional development initiatives for growth.
Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

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