Customer Service Representative (Bilingual English/Spanish Required)

Port To Port International Corporation•Hazeldell, DE

just now•Onsite

About The Position

Port to Port International is seeking a Bilingual Customer Service Representative to support our Delaware operations. This position plays a key role in managing customer interactions, processing orders, and ensuring smooth day-to-day operations. This is a 100 percent onsite position based in New Castle, Delaware. Fluency in both English and Spanish is required. Candidates must be able to communicate effectively in both languages in a professional work environment. Bilingual candidates only will be considered.

Requirements

Previous experience in customer service or a related role preferred
Bilingual in English and Spanish required
Strong communication skills, both verbal and written
Excellent problem-solving and multitasking abilities
Ability to work in a fast-paced environment
Strong attention to detail and organizational skills
Proficiency in Microsoft Office including Word, Excel, and Outlook
Reliable, professional, and customer-focused

Responsibilities

Provide excellent customer service to clients in both English and Spanish
Respond to customer inquiries, concerns, and requests in a timely and professional manner
Resolve issues effectively while maintaining a high level of customer satisfaction
Process customer orders and ensure all information is accurate and complete
Coordinate shipments and track deliveries, providing updates as needed
Assist with dispatching and scheduling to support daily operations
Maintain accurate records of customer interactions, orders, and documentation
Verify shipping documents and ensure compliance with company procedures
Communicate effectively with internal teams including operations and dispatch
Support billing processes and ensure accuracy of charges when applicable