Customer Service Advocate | UMC Children's at 98th & Frankford | UMC Physicians

UMC Health System•Lubbock, TX

5d•Onsite

About The Position

We are seeking a full-time team member with a passion for others who wants to make a difference to work at UMC Physicians. This is a reception job that works at the front desk of our clinics checking in patients and doing administrative duties. We want people who bring strong customer services skills and have a desire to take on the challenges in front of them. We offer positions and growth opportunities to help you get to where you want to go.

Requirements

Must have experience in meeting people and dealing with them under adverse conditions.
General computer skills.
Must have excellent customer service and organizational skills.
Must be capable of learning quickly and accepting change.
High School diploma
Bilingual English and Spanish
typing speed of 30 wpm
high attention to detail
excellent customer service skills
strong communication skills

Nice To Haves

Previous experience in a general office capacity
Spanish bilingual, fluent

Responsibilities

Serves as a direct contact/referral point for patients, greets patients in person and via telephone, answers multi-line telephone system in a professional manner, performs clerical duties pertaining to the design and follow up in an efficient patient/provider appointment schedule, accurately registers patients sing the UMCP computer system, ensure all documents and forms are presented, explained, and signed at time of registration.
Obtain all necessary information to perform benefits verifications, obtain appropriate signed consent forms, collects co-pay or amount required at time of service, works to provide a friendly, clam and professional environment for a sick patient, their family and friends.
Additional duties as assigned