Customer Service Advocate (Part Time) | Resource Department | UMC Physicians

UMC Health System

1d•Onsite

About The Position

We are seeking a part-time team member who is dynamic and adaptable in order to provide essential coverage across multiple clinic locations with a passion for others who wants to make a difference to work at UMC Physicians. This is a reception job that works at the front desk of our clinics checking in patients and doing administrative duties. We want people who bring strong customer services skills and have a desire to take on the challenges in front of them. We offer positions and growth opportunities to help you get to where you want to go.

Requirements

Must have experience in meeting people and dealing with them under adverse conditions
General computer skills
Must have excellent customer service and organizational skills
Must be capable of learning quickly and accepting change
High School diploma
Typing speed of 30 wpm
High attention to detail
Excellent customer service skills
Strong communication skills

Nice To Haves

Previous experience in a general office capacity
Previous experience in a medical reception position
Goal oriented
Professional demeanor and appearance
Servant’s heart
Punctual and dependable
Works with a sense of urgency

Responsibilities

Serves as a direct contact/referral point for patients
Greets patients in person and via telephone
Answers multi-line telephone system in a professional manner
Performs clerical duties pertaining to the design and follow up in an efficient patient/provider appointment schedule
Accurately registers patients sing the UMCP computer system
Ensure all documents and forms are presented, explained, and signed at time of registration
Obtain all necessary information to perform benefits verifications
Obtain appropriate signed consent forms
Collects co-pay or amount required at time of service
Works to provide a friendly, clam and professional environment for a sick patient, their family and friends.