Customer Service Advocate

D.R. Horton • Pensacola, FL

5d • Onsite

About The Position

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. The Customer Service Advocate will work with homeowners to ensure that all walk items are completed by superintendent in a timely manner. This role is responsible for the completion of first 30-day warranty issues and maintains constant open communication with the homeowner throughout the first 30 days to ensure customer satisfaction.

Requirements

• High School Diploma or general education degree (GED)
• Three or more years related experience, including carpentry work, drywall, texture repair and painting
• Prior customer service experience
• Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
• Ability to work independently and be productive without supervision
• Ability to utilize DRH Customer Care applications on a smart phone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and carry up to 50 pounds

Nice To Haves

• Experience with minor electrical, plumbing and HVAC repair work a plus

Responsibilities

• Contacts homeowner 3-5 days after closing
• Performs 14-day walk list follow up meeting, reviewing final walk sheet items and evaluates any new warranty related issues
• Completes necessary documentation from 14-day meeting and submits documents to Customer Care department
• Evaluate and complete any warranty issues that are sent in by homeowner during the first 30-day period and ensure all items are completed in a timely manner
• Ensures customer satisfaction and completion of homeowner 30-day survey
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Work with construction team and vendors to ensure timely completion of all remaining walkthrough items and warranty items within first 30 days
• Processes payments and back charge documentation and invoices

Benefits

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED