Customer Service Advocate / Collector

Car City • Wyoming, MI

3d • $44,000 - $54,000 • Onsite

About The Position

Orbit Leasing is seeking a Customer Service Advocate / Collector who is customer service driven, has strong problem-solving abilities, and multi-tasking skills. This role is for an individual who is goal-oriented and wants to excel in their career. If you are self-driven and looking for the next step in your career in customer service within an office environment, this is the opportunity for you. Orbit Leasing has been providing reliable transportation to individuals with less-than-perfect credit across Michigan and Northern Indiana since 2002, with a mission to help customers rebuild credit, regain stability, and move forward with confidence. They foster a collaborative environment that supports growth, celebrates integrity, and rewards hard work.

Requirements

• High School diploma or GED
• Customer Service and/or collections experience
• Full-time availability Monday-Friday between 8am-6pm with potential for a half day within a set 40-hour weekly schedule and typically 2 Saturdays per month from 9am-1pm - overtime potential (flexible to work overtime as needed)
• Proficient computer skills
• Strong attention to detail
• Excellent written/verbal communication (proper documentation and interpersonal communication)
• Ability to work independently and as part of a team in a fast-paced environment
• Strong multi-tasking skills, ability to maintain accuracy, and stay organized
• Complete work responsibilities/tasks in a timely manner
• Ability to ask thoughtful questions and seek clarification as needed to understand customer needs, processes, and job responsibilities
• Consistently follow all compliance requirements, including departmental and company-wide policies, procedures, and training

Nice To Haves

• Team leadership preferred

Responsibilities

• Using customer service skills, active listening, and critical thinking to best assist customers and build relationships
• Answering a high number of incoming calls daily
• Making a high number of outgoing calls daily
• Taking and processing payments via credit card or check over the phone
• Making payment arrangements
• Communicating with customers via phone, email, text, and letters
• Minimum amount of skip tracing
• Other duties as assigned to conduct business

Benefits

• Medical, dental, vision, supplemental insurance options
• 401(K) with 20% contribution match
• PTO
• Holiday pay
• YMCA gym discount
• Free coffee machine at work
• Many national corporate discounts and purchase programs
• Monthly Bonus Eligibility after successful completion of training that typically takes 30-60 days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED