Customer Service Advisor

Metro Compactor Service•Brampton, ON

6d•Onsite

About The Position

The Customer Service Adviser role will join a Customer Service team responsible for managing various small to large accounts and ensuring world-class service through timely communication, and timely generation of work orders, dispatching of technicians, and all other documentation including closing work orders, billing, and more. Customer Service Advisers are expected to deliver Super Service to customers through effective and timely communication. The primary goal is to develop and maintain positive relationships with customers, ensuring all service orders and documentation is accurately and smoothly processed.

Requirements

Willingness to learn and unafraid to seek clarity when needed.
Ability to plan and seek answers independently.
Effectively follow up with all necessary parties.
Excellent verbal and written communication with all different personalities and customers.
2 years of relevant work experience in a customer call center environment handling customer requests, sales, account or order changes and issues.
Strong computer skills, including knowledge of Microsoft Office applications- Word, Excel, Outlook; familiarity with internet and applications.
Strong customer service skills, both on the telephone as well as in person.

Nice To Haves

Experience working with an ERP system, preferred.
Experience in Service-based work environments, preferred.

Responsibilities

Ensure company objectives and customer needs are being met by demonstrating knowledge of customers, and service strategies.
Answer calls and service requests for new and existing customers.
Dispatch local calls to service technicians, and contractors through-out Canada.
Have a good rapport with clients and contractors.
Excellent written/verbal communication skills and listening skills.
Detail-oriented, with the ability to probe and ask questions to clarify understanding, seeking clarity when necessary.
Strong organizational and planning skills.
Able to answer multi-line telephone system.
Contact contractors to keep all required documentation up to date, including WSIB, Certificate of Insurance, and invoice requests.
Acknowledge and communicate with corporate clients on their internal invoicing and service CRM systems.
Portal Management.
Log service calls into local CRM data system.
Able to work a rotation for dispatching service calls on weekends.
Other duties as and when assigned.