Customer (Call Center ) Service Advisor– Eastwood Automotive
About The Position
Customers are eager to buy our products to restore their dream cars and sometimes need additional help from our Call Center Customer Service Advisors to assist with their order, answer their questions or take action to resolve their concern. Join a team/company where the core values create a team of people who consider others first, own results, have a positive approach to problem solving, have a sense of urgency and continually self-improve. Customers like to buy products to repair/restore/revive their automobiles. You can work in the office or at home. Training is provided to better understand our products and systems. You participate in a strong benefits package - medical, dental, vision, life and ad&d insurances, disability insurance, 100% vested matching 401k, paid time off, incentive plan, employee discount and other voluntary benefits. The Eastwood Company, established in 1978, has been developing, marketing and offering supplies, tools and equipment used for the repair and restoration of automobiles. Our customers are serious do-it-yourselfers who are extremely loyal to the Eastwood brand and rely on us for unique products that enable successful completion of their repair and restoration projects.
Requirements
- Take ownership for your customers
- Comfortable working with computers and learning new systems
- Make a commitment to learn about our processes
- Are pro-active and take a positive approach in problem solving
- Have good communication skills
- Have spent time shopping online
Nice To Haves
- Experience within a call center, but not necessary
- Automotive restoration experience, it's a plus, however this role is more focused on assisting customers with orders and our Project Advisors assist with helping customers determine the best products for their projects
Responsibilities
- Help customers over phone, email and live chat with orders and problem-solve
- Work within our computer system to place and research customer orders, as well as document conversations and actions
- Pitch in where needed to drive a positive customer experience
Benefits
- medical, dental, vision, life and ad&d insurances
- disability insurance
- 100% vested matching 401k
- paid time off
- incentive plan
- employee discount
- other voluntary benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
