Customer Service Advisor

Portland General Electric•Tualatin, OR

1d•Hybrid

About The Position

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all. Bilingual preferred Love helping people? Turn that passion into a career at PGE. We’re looking for people who genuinely enjoy serving others and take pride in creating an exceptional customer experience. As a Customer Service Advisor, you’ll solve problems, learn something new every day, and help customers with services that are an important part of their daily lives. No hard sales. No outbound call quotas. Just meaningful customer conversations, problem-solving, and the opportunity to build a career with PGE. Position: Customer Service Advisor (Trainee position) This trainee position offers a maximum of one year to develop your skills, after which advancement to a regular Customer Service Advisor role depends on your performance and current business needs at Portland General Electric. Starting Wage: $24.25/hour (Additional pay for bilingual Spanish speakers) Location: Hybrid role (Tualatin office and work from home) Benefits: Medical, paid time off, 401(k) Start Date: 11/30

Requirements

2+ years customer service experience
High school diploma or GED
Strong multitasking abilities with attention to detail
Proficient data entry skills (minimum 20 WPM typing)
Excellent problem-solving abilities
Strong verbal and written communication skills
Ability to navigate multiple computer applications simultaneously
Microsoft Office proficiency
Calm and professional demeanor in stressful situations
Resilience, as you’ll often encounter fast-changing priorities and will need to remain calm, resourceful, and focused under pressure.
Must be 18 years of age or older.

Nice To Haves

Bilingual preferred
Genuinely enjoy helping people and creating positive customer experiences
Take pride in delivering exceptional service, even during challenging interactions
Listen carefully and make customers feel heard and understood
Are naturally curious and enjoy solving problems
Can remain calm, resourceful, and professional under pressure
Adapt well when priorities, processes, or information change
Enjoy learning and building new skills
Work well as part of a team while taking ownership of the customer experience