Customer Service Advisor
About The Position
The Myers-Briggs Company is seeking a Customer Service Advisor to join their global support team. This role is ideal for individuals with a talent for problem-solving via email and phone, a calm demeanor in complex situations, and the patience to guide customers through issues. The position is fully remote and based on the East Coast (Eastern Time Zone), with early morning shifts (6:00-2:30 am or 7:00-3:30 am EST) to accommodate European, UK, and US customers. This schedule allows for overlap with international clients in the morning and US clients later, offering no commute, no cubicle, and free afternoons.
Requirements
- Customer service experience, ideally in a B2B support role.
- Strong written communication skills for clear, helpful, and professional emails.
- Experience with a CRM or ticketing system (Salesforce Service Cloud, Zendesk, or similar case management systems).
- Patience and empathy to assist new, frustrated, or direction-seeking customers.
- Ability to learn a wide range of products, assessments, reports, certifications, and processes (approximately a 6-month learning curve).
- Self-direction and comfort managing one's own day in a remote setting.
- Ability to ask questions and stay connected with the team through chat and meetings.
Nice To Haves
- Experience supporting customers across different time zones.
- Familiarity with professional services, certifications, or assessment-based products.
- Spanish language skills.
Responsibilities
- Respond to customer cases via phone and email using Salesforce.
- Assist practitioners with sending assessments through the Elevate platform.
- Place or amend orders for clients.
- Guide first-time customers through account setup and website navigation.
- Look up historical certification records.
- Troubleshoot payment issues or resolve incorrect shipments.
- Handle customer inquiries via phone when email is insufficient.
Benefits
- Compensation between $20-$25/hour
- Medical, dental, and vision benefits
- Life, short-term, and long-term disability options
- 401(k) with up to a 4% match
- Employee Stock Option Plan
- Paid holidays, sick time, personal time, and vacation time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
