Customer Service Advisor (Temp to Hire)
About The Position
NisAir is seeking a full-time Customer Service Advisor for our Call Center. This position demands a highly organized and articulate individual who excels in multitasking and thrives in a collaborative team environment. The ideal candidate will play a crucial role in assisting customers in selecting the maintenance plan that aligns perfectly with their specific needs. Additionally, they will focus on fostering and maintaining strong customer relationships, ensuring satisfaction and loyalty. The role also involves providing vital support to the team, contributing to a positive and productive workplace atmosphere. The position requires a well-organized individual that can multi-task and works well in a team environment. Duties include scheduling, dispatching Techs logistically and according to their skillset, performing general office tasks and maintaining excellent customer relationships.
Requirements
- Minimum 2 years of phone experience working with incoming calls
- Excellent computer skills
- Knowledge of Outlook and Microsoft Word
- Self-Motivated, team player, strong multi-tasking experience
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Nice To Haves
- Service Titan experience
- Air conditioning or home improvement phone experience
Responsibilities
- Assisting callers in assessing their service or repair needs, scheduling service appointments
- Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
- Document all inquiries, requests, resolutions, and follow-up tasks
- Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
- Display a courteous and empathetic attitude to all customers
- Perform research to answer customer inquiries and requests
- Grow existing customer accounts through exceptional customer service and effective sales techniques
- Meet quantitative performance metrics as outlined
- Keep customer accounts current by updating databases during calls
- Scheduling, dispatching Techs logistically and according to their skillset
- Performing general office tasks
- Maintaining excellent customer relationships
Benefits
- $18.00 to $20.00 per hour base on experience
- Temporary, with the potential to transition to a full-time, permanent position based on business needs and performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
