Customer Service Administrator

Siemens•San Antonio, TX

3d•$40,555 - $69,523•Onsite

About The Position

We are seeking a highly organized and customer-focused Customer Service Administrator to support our growing Solar Service Operations team. This role serves as a key liaison between customers, field service teams, manufacturers, and internal business partners to help ensure exceptional service delivery and efficient day-to-day operations. The Customer Service Administrator will coordinate customer inquiries, service requests, logistics activities, warranty claims, and administrative functions while partnering with Supply Chain, Engineering, Manufacturing, Order Management, Sales Support, and Client Management. This opportunity is well suited for a professional who thrives in a fast-paced environment, enjoys problem-solving, and is committed to a positive customer experience.

Requirements

High School Diploma or GED.
4+ years of customer service, administrative support, customer support, or operational coordination experience.
Experience working directly with customers in a service-oriented environment.
Experience processing customer documentation, purchase orders, quotes, or service-related records.
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Ability to organize, prioritize, and manage multiple tasks simultaneously.
Ability to communicate effectively with customers, vendors, and internal stakeholders.

Nice To Haves

Associate's or Bachelor's degree in Business Administration or a related discipline.
Experience using CRM or customer service platforms such as Salesforce.
Experience supporting field service, warranty administration, logistics, or service operations.
Demonstrated ability to resolve customer issues and manage escalations effectively.
Strong attention to detail when managing customer records, documentation, and operational data.
Experience collaborating across multiple business functions, including Supply Chain, Engineering, Manufacturing, or Sales Support.
Experience within the renewable energy, manufacturing, industrial, or technical services industry.

Responsibilities

Serve as the primary point of contact for customer inquiries, service requests, and support needs.
Coordinate communication among customers, field technicians, manufacturers, and internal stakeholders.
Process quotes, purchase orders, service documentation, and customer records.
Schedule service activities, meetings, training sessions, and operational events.
Track shipments, spare-parts orders, and warranty claims to support timely resolution.
Maintain accurate records in company systems and databases.
Support daily administrative and operational activities for the Solar Service Operations team.
Escalate customer concerns and assist with issue resolution while maintaining a professional customer experience.
Collaborate across functions to support service execution and continuous process improvement.