Customer Service Administrator (1 Year Term)

Standard Aero•Slemon Park, PE

About The Position

At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term. With facilities in North America, Europe, Asia, Africa and Australia, StandardAero is one of the largest independent aviation service providers in the world providing maintenance, repair and overhaul (“MRO”) services to commercial, business and military aviation markets.

Requirements

High school diploma (Grade 12) and a minimum of 2 years of experience in warranty administration, customer service, accounting, finance, sales support, or a related administrative role
Minimum 2 years of experience using Microsoft Office applications, including intermediate to advanced Excel skills
Minimum 1 year of experience working with ERP systems, databases, or similar business applications
Experience reviewing and maintaining detailed records and documentation with a high degree of accuracy
Strong organizational, analytical, and communication skills with the ability to manage multiple priorities

Nice To Haves

Post-secondary education in Business Administration, Accounting, Finance or a related field
Experience with warranty claims, cost recovery, financial reconciliations, or customer programs
Experience in aerospace, aviation, MRO, manufacturing, or another regulated industry
Experience using reporting and analytics tools such as Power BI or Access
Strong problem-solving skills with a focus on process improvement and customer service

Responsibilities

Prepare and review reports for Customer Service Managers
Prepare detailed cost estimates, invoices and sales orders
Review information on estimates and invoices with Customer Service Managers
Provide assistance and support to Manager, Customer Services and Customer Service
Complete costing, cost transfers, and miscellaneous cost entries
Coordinate information with engine shop when necessary
Coordinate with other shops to request shop visits for warranty & calculate applicable pro-rata credits on estimates and invoices
Prepare warranty claim sheets and submission of claims to P&WC through SAP system, and liaison with P&WC rep on an ongoing basis
Forward necessary entries to the accounting department
Answer incoming calls and provide front line support
Perform all other duties as required to ensure departmental efficiencies
Monitor warranty payments from P&WC
Model behaviors consistent with good quality, health and safety, and environmental management practices.