Customer Service Administrator

Sotera Health • Los Angeles, CA

38d • $49,500 - $71,500 • Onsite

About The Position

Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. The Customer Service Administrator reports to the Customer Service Supervisor or General Manager and communicates directly with customers, performing all responsibilities necessary to ensure customer satisfaction. This role involves preparing various computer reports for both customer and internal use, completing various forms and logs, and forwarding them to Corporate.

Requirements

• High School Diploma or GED.
• Six (6) months to one (1) year of general office experience.
• Must be proficient using word processing and spreadsheet applications.
• Must be able to read, write and speak fluent English.
• Must possess strong communication skills.
• Must be accurate and detail oriented.
• Must be able to lift a minimum of 30 pounds.

Nice To Haves

• Previous Customer Service experience a plus.
• Experience with a company using EO sterilization of products is desirable.
• Must be medically approved for respirator use.
• Must be able to tolerate exposure to high temperatures and high humidity (120F and 60% RH for 20 minutes).
• Must complete all required training for a “Customer Service Administrator” outlined in the training manual.

Responsibilities

• Communicates directly with customers and performs all responsibilities necessary to ensure customer satisfaction.
• Prepares various computer reports for both customers and internal use.
• Prepares customer invoices.
• Creates purchase orders, obtains signatures, records for payment, and follows up if not paid.
• Maintains various logs and reports (i.e., quarterly billings reports), and forwards to Corporate.
• Orders office and production supplies.
• Maintains customer records and files.
• Assists with other tasks as assigned by Supervisor.

Benefits

• Medical
• Rx
• Dental
• Vision
• Disability
• Life Insurance
• Health Savings and Flexible Spending Accounts
• 401(k) program with Company match that immediately vests
• Paid holidays
• Vacation
• Sick time
• Free financial planning assistance
• Paid parental leave
• Education assistance
• Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED