Customer Service Administrator
About The Position
Heating & Cooling Products manufactures and distributes superior quality sheet metal products since 1955. These products include pipe, elbows, boots, rectangular duct, duct fittings, wall stack, oval, black stove pipe and fittings, spiral pipe, spiral PVC pipe and fittings for the HVAC professional. These products serve the residential, multi family, and light commercial HVAC markets. Greet visitors, customers, vendors, and applicants in a professional and welcoming manner. Answer and direct incoming telephone calls. Manage incoming and outgoing mail and deliveries. Maintain reception area in a clean and professional appearance. Provide friendly and professional first point of contact for guests, ensuring a positive and efficient check-in experience. Accurately enter, review, and process customer orders received via email, EDI, and occasional phone communication, ensuring data accuracy and timely order fulfillment. Build and maintain positive relationships with customers. Assist with Macola customer item number updates, pricing, and job quotes when requested. Completes the Daily Morning Report information prior to 10:00 am for the daily production meeting including updating backorder tracking information. Coordinates delivery sequence communication with external customers/trucking companies each day once load is confirmed by our shipping supervisors. Manage customer requests for supplemental freight to maximize trailer utilization and revenue. Serve as the liaison between external customers and the Production Team by addressing customer concerns and communicating IQ-related information to support operational efficiency. Communicate order placement reminders when necessary to our external customers. Order and maintain office supplies. Maintain pool vehicle schedule. Assist with company events, meetings, and employee activities. Maintain employee report off log. Prepare new hire paperwork and onboarding materials as needed. Coordinate pre-employment activities including background checks and drug screenings. Maintain employee information in Fastenal machines. Post announcements in company bulletin boards. Update electronic communication boards. Coordinate employee recognition programs and engagement activities. Support with special projects as assigned. Other duties as assigned.
Requirements
- High school diploma or general education degree (GED)
- Professionalism in presence and in all communication
- Supports the objectives of HCP and the Sales Department
- Must be able to prioritize and multi-task with attention to detail
- Proficiency in Microsoft Excel, Word and working knowledge of Power Point
- Ability to work as a team player
Nice To Haves
- Computer graphic software a plus
Responsibilities
- Greet visitors, customers, vendors, and applicants in a professional and welcoming manner.
- Answer and direct incoming telephone calls.
- Manage incoming and outgoing mail and deliveries.
- Maintain reception area in a clean and professional appearance.
- Provide friendly and professional first point of contact for guests, ensuring a positive and efficient check-in experience.
- Accurately enter, review, and process customer orders received via email, EDI, and occasional phone communication, ensuring data accuracy and timely order fulfillment.
- Build and maintain positive relationships with customers.
- Assist with Macola customer item number updates, pricing, and job quotes when requested.
- Completes the Daily Morning Report information prior to 10:00 am for the daily production meeting including updating backorder tracking information.
- Coordinates delivery sequence communication with external customers/trucking companies each day once load is confirmed by our shipping supervisors.
- Manage customer requests for supplemental freight to maximize trailer utilization and revenue.
- Serve as the liaison between external customers and the Production Team by addressing customer concerns and communicating IQ-related information to support operational efficiency.
- Communicate order placement reminders when necessary to our external customers.
- Order and maintain office supplies.
- Maintain pool vehicle schedule.
- Assist with company events, meetings, and employee activities.
- Maintain employee report off log.
- Prepare new hire paperwork and onboarding materials as needed.
- Coordinate pre-employment activities including background checks and drug screenings.
- Maintain employee information in Fastenal machines.
- Post announcements in company bulletin boards.
- Update electronic communication boards.
- Coordinate employee recognition programs and engagement activities.
- Support with special projects as assigned.
- Other duties as assigned.
Benefits
- All your information will be kept confidential according to EEO guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
