Oracle Health Federal Customer Service Administrator

Oracle•United States,

4d•$16 - $30

About The Position

Oracle Health is seeking a Customer Service Administrator to support end users across federal agencies, including the Department of Defense, United States Coast Guard, Veterans Affairs, and Indian Health Service. The role supports healthcare professionals who rely on Oracle Health systems, helping ensure timely access to critical applications and uninterrupted patient care. The administrator manages end-user accounts and access, responds to requests through phone, email, and ticketing systems, and troubleshoots technical or administrative issues. The role works with healthcare providers, administrators, internal technical teams, and external vendors. It also requires accurate ticket documentation, prompt escalation of urgent or unresolved problems, and adherence to service-level agreements and healthcare data privacy, security, and regulatory requirements. The position contributes to service improvements by identifying recurring issues and helping develop and maintain user guides, FAQs, and training materials. Applicants must be U.S. citizens because of client contracts and must be able to obtain the government security clearance card applicable to the position. Travel of up to 25% is expected. The listed U.S. hiring range is $15.77–$30.05 per hour or $32,800–$62,500 per year; placement depends on factors including skills, experience, market conditions, location, and internal equity.

Requirements

U.S. citizenship is required due to client contracts.
Must be able to obtain the government security clearance card applicable to the position.
High school diploma or higher education.
0–2 years of end-user technical support experience.
IT support work experience.
Able to travel up to 25% of the time.

Nice To Haves

Self-starter capable of independently handling tasks and projects.

Responsibilities

Create, update, and remove end-user access across multiple domains and applications, including Active Directory, Oracle Health applications, and third-party platforms such as 3M and Nuance.
Respond to customer inquiries and requests submitted by phone, email, or ticketing systems, providing timely and effective support.
Troubleshoot access, login, and provisioning issues, coordinating with internal technical teams and external vendors as needed.
Document customer interactions, actions taken, and outcomes accurately in ticketing systems.
Promptly escalate unresolved or urgent issues to appropriate technical teams or management.
Follow service-level agreements and data security and privacy protocols.
Identify recurring issues and collaborate with colleagues on service improvements.
Help develop and maintain end-user documentation, FAQs, and training materials.
Support compliance initiatives and ensure processes meet healthcare regulatory requirements.