Customer Service Administrator 2

Southeastern Freight Lines•Knoxville, TN

5d•Onsite

About The Position

As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial.

Requirements

High School Diploma or GED
Ability to satisfactorily pass background check and alcohol and drug test
6 months of related experience and/or previous office experience
Strong customer relations skills to communicate effectively with internal and external customers
Ability to manage multiple tasks with interruption
Computer skills
Familiar with Microsoft Office applications

Nice To Haves

Previous experience with Customer Service
Microsoft Outlook
Microsoft Excel
Multi-line phone systems

Responsibilities

Respond to calls or contact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, or rating information.
Research and answer requests for information from internal customers or other Service Centers.
Call and schedule delivery appointments.
Assist drivers with pick-up or delivery problems.
Calculate hours worked and Linehaul miles.
Compile driver hours of service and complete driver log summaries.
Assist with generating manifests and closing loads.
Enter closed, dispatched, and arrived loads into the computer.
Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives.
Make follow-up calls to customers as requested.
Maintain the sales appointment schedule and maintain a list of sales leads.
Key pay data into the payroll system.
Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc.
Coordinate new hire orientation.
Assist with Service Center training efforts by scheduling classes or ordering supplies.