Customer Service/Administrative Associate

gTANGIBLE Corporation•Robins AFB, GA

3d•Onsite

About The Position

gTANGIBLE Corporation (gTC) is a registered Government contractor providing services in National Security Programs Professional, Administrative, and Management Support, and Mission and Warfighter Support. They are a Small Business Administration certified, Service-Disabled Veteran-Owned Small Business (SDVOSB). This is a contingent, full-time position located at Robins AFB, GA, requiring a Tier 1 – National Agency Check with Inquiries (NACI) security clearance.

Requirements

Knowledge of processing and managing physical exams and medical standards using military medical environments (e.g., USAF PES), or through equivalent civilian aeromedical, occupational health, or disability evaluation system environments.
Excellent oral and written communication skills.
Highly proficient with Portable Document Format (PDF) software and the Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
Proficient typing skills utilizing QWERTY and 9-key pads.
Possess or obtain a favorable Tier 1 (T1) – National Agency Check with Inquiries (NACI) or meet the current requirements of DoDM 1000.13-M-VI.
U.S. Citizen and U.S. Driver's License.
Knowledge and experience providing quality customer service to Government employees, military personnel, contractors, and/or visitors.

Nice To Haves

Prior USAF Surgeon General (SG) or USAF medical office support is a significant plus.

Responsibilities

Prepare recurring and nonrecurring correspondence, reports, and other documents, and review and finalize correspondence/documents prepared by others.
Perform clerical and administrative services, including using automated programs and software to produce databases, spreadsheets, and graphics.
Comply with all policies of the Aerospace and Operational Medicine Division and ensure appropriate timely and complete case management workflow.
Attend meetings for discussion of cases and provide administrative computer support.
Complete required monthly, annual, and ad hoc reports.
Communicate necessary information for appropriate case adjudication and workflow to case management providers.
Coordinate activities with ACS, RS, and other referring facilities.
Ensure administrative due outs are performed and completed as by directive.
Assist with planning, preparation, and execution of four training sources conducted by the SGP division.
Receive telephone calls and return messages within 2 duty days of receipt.
Communicate effectively with coworkers, leaders, commanders, first sergeants, MAJCOMs, and AFMEDCOM, and resolve conflicts.
Review and process incoming and outgoing correspondence, materials, publications, regulations, and directives.
Screen incoming mail/calls/emails to identify items requiring escalation, referral, rerouting, or internal handling.