customer service/administrative assistant

Scott Tatro•Akron, OH

4d•Onsite

About The Position

Join Allstate Insurance Agency - Scott Tatro as a Customer Service/Administrative Assistant in Akron, OH. This role is perfect for someone who thrives in a fast-paced environment and enjoys supporting clients with exceptional service. Be a key player in a team that values integrity and customer satisfaction! This is NOT a remote position.

Requirements

High school diploma or equivalent; additional education in business or administration is a plus.
Previous experience in customer service or administrative roles is preferred.
Strong communication skills, both verbal and written, with a friendly demeanor.
Proficient in Microsoft Office Suite and comfortable with various software applications.
Ability to multitask and prioritize in a fast-paced environment.
Detail-oriented with excellent organizational skills.
Knowledge of insurance products and services is a plus.
Positive attitude and a commitment to providing outstanding customer service.
Being a dependable/reliable person who understands work ethic

Nice To Haves

Additional education in business or administration is a plus.
Knowledge of insurance products and services is a plus.

Responsibilities

Assist clients with inquiries and policy changes to ensure a seamless experience.
Manage administrative tasks including scheduling appointments and maintaining records.
Process insurance applications and claims efficiently and accurately.
Provide support in resolving customer issues and answering product-related questions.
Collaborate with team members to enhance service delivery and client satisfaction.
Maintain an organized filing system and update client databases regularly.
Handle incoming calls and direct them to the appropriate team members.
Participate in ongoing training to stay current with industry trends and products.