Customer Service Administrative Assistant – Community Planning and Development

City and County of Denver•Denver, CO

2d•$23 - $34•Hybrid

About The Position

The Department of Community Planning and Development (CPD) is seeking a highly motivated individual to join our team as a Customer Service Administrative Assistant. The Customer Service Administrative Assistant will provide technical and operational support to the public, internal staff members, and other city departments/agencies while maintaining a working knowledge of relevant regulations, policies, standards, and procedures.

Requirements

Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III).
Excellent interpersonal and customer service skills.
Experience tracking multiple projects at once.
Excellent time/work management skills; adaptable with flexibility to jump back and forth between tasks.
Ability to communicate professionally and effectively, verbally and in writing.
Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to detail.
Ability to work as part of a team to support both internal and external customers, and to build relationships at all levels and work with very diverse populations.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

Responsibilities

Interact with customers via phone, email, and in-person to provide general information, including project status updates.
Interpret, apply, and explain regulations, policies, standards, and/or procedures to internal/external customers based on extensive knowledge of a specialized area within a defined scope.
Review and evaluate forms, applications, computations, documents, and/or other information to determine accuracy, completeness, acceptability, or compliance based on extensive knowledge of a specialized area or legal requirements.
Determine and evaluate facts and make decisions without the benefit of direct guidance or supervisory review where the cost of correcting errors could be substantial in either time or money.
Prepare and process documents and other forms in accordance with legal precedents or other specialized/technical procedures.
Recommend improvements or solutions to problems within a range of specified, acceptable, and/or standard alternatives and technical practices.
Provide specialized information, identify problems within a defined scope, and have the authority to resolve discrepancies, and follow up on requests or complaints.
Respond to sensitive inquiries and problems related to the specialized/technical area and resolve problems by making reliable decisions.
Responds to Colorado Open Records Act (CORA) Requests.
Examine, check, and approve/reject information, and determine appropriate services within a defined scope.