Customer Service Administrative Assistant

ELEVATE WINDOWS AND DOORS LLC•Grand Prairie, TX

8d•Onsite

About The Position

The Customer Service Administrative Assistant provides direct support to the Customer Service team within a window and door manufacturing environment. This role is responsible for handling administrative tasks, order entry support, and documentation to ensure Customer Service Representatives can focus on customer communication and issue resolution. This position plays a critical role in maintaining workflow efficiency, accuracy, and timely processing of orders.

Requirements

High school diploma or equivalent required
1–2 years of administrative or office support experience preferred
Strong attention to detail
Excellent organizational and multitasking skills
Ability to work in a fast-paced environment
Proficient in Microsoft Office (Excel, Word, Outlook)

Nice To Haves

Manufacturing or construction experience is a plus
ERP/order entry system experience preferred

Responsibilities

Assist Customer Service Representatives with daily administrative tasks
Prepare, organize, and maintain customer files, order documentation, and records
Enter and update customer information and order details in the system
Review paperwork for accuracy and completeness before processing
Input customer orders, quotes, and revisions into the system with high accuracy
Verify product specifications, measurements, and configurations
Ensure all required documentation is complete prior to releasing orders to production
Track and update order status
Maintain organized records of orders, revisions, and communications
Assist in generating reports for order status and backlog
Scan, file, and manage documents
Communicate with production, scheduling, and shipping teams
Follow up on missing information or changes
Support smooth handoff between Customer Service and Operations
Perform clerical duties such as filing, copying, and data entry
Assist with internal communications
Support administrative needs across departments