Customer Service/Administration Representative

Fuelex Energy • Burnaby, BC

6d • CA$22 - CA$24 • Onsite

About The Position

Fuelex Energy Ltd. is seeking an experienced Customer Service and Administration Representative for a full-time, permanent position. This role is based out of their Burnaby, BC facility and involves working Monday to Friday, from 7:30 AM to 4:00 PM. The company offers a competitive wage, comprehensive benefits, and a positive, family-friendly work environment. The ideal candidate will be team-oriented, eager to learn and grow, and possess strong communication and organizational skills.

Requirements

• Strong written and oral communication skills are essential - the successful candidate will be interacting with multiple customers every day, by phone and email
• High school diploma, GED or equivalent
• Minimum 3 years of demonstrated customer service or administrative experience in a fast-paced environment
• Ability to adapt to changing priorities or challenges
• Strong organizational skills with an attention to detail and data accuracy
• Proficient with MS365, including Outlook, Teams, Excel, Word

Nice To Haves

• Respectful – helpful and kind to others
• Optimistic – eager to learn new things, improve and help others
• Self-motivated – a determined individual who is driven by goals and deadlines
• Dependable – someone who clients and team members can rely on
• Team player – ability to work well with others and do whatever is needed

Responsibilities

• Answering customer calls and providing them with the assistance they need such as quotations, product availability, order status, etc.
• Processing incoming orders by phone, email, and web portal
• Invoice and billing for external distributors
• Processing payments via credit card or EFT and applying payments to customer accounts
• Initiating, maintaining and processing service requests from vendors
• Assisting walk-in customers and processing payments
• Organizing and filing delivery slips, proof-of-deliveries, and invoices neatly
• Tracking customer concerns and preparing weekly reports

Benefits

• Competitive wage
• Comprehensive benefits package including: RRSP, health, dental and employee & family assistance program
• 100% paid training and extensive orientation
• Exciting variety of duties in a positive work environment
• On-going coaching from your supervisor and the leadership team
• A fantastic full-time work schedule – evenings and weekends off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED