Customer Service Admin - FOS - Afternoons

Church & Dwight Co., Inc.•Old Fort, OH

17d•Onsite

About The Position

This position will interact with carriers, the Shipping Office and warehouse personnel to insure the efficient flow of orders to customers in a high volume, fast paced distribution environment. Come join our Fostoria, OH facility where we manufacture products such as A&H Baking Soda, A&H Cat Litter, and A&H Unit Dose Detergent!

Requirements

High school diploma, GED and/or equivalent & 3 years of related experience OR 2 years of post-secondary education in related discipline & 1 year of related experience
Excellent interpersonal skills – ability to build positive relationships at all levels of the organization
Excellent communications skills – ability to communicate clearly and concisely in multiple media – verbal, written, etc. Must have ability to communicate clearly in English – verbal and written.
Excellent organizational/time management skills.
Ability to prioritize work assignments in a fast-paced work environment, calm under pressure and flexibility to adapt to changing schedules as appropriate.
Strong customer service skills, ability to deal with the external public (carriers).
Strong computer skills (SAP, WMS, and MS Office Suite).
In-depth knowledge of distribution operations, including equipment, materials, workflow, etc.
Computer Work Working at the computer interacting with the keyboard and mouse
Lifting paper Lifting reams of paper for the printer
Every employee is expected to be able to assist and lift up to 50lbs

Nice To Haves

Associate degree or vocational certificate preferred
1-3 years proven experience in a high-volume distribution environment preferred.

Responsibilities

Responsible always for promoting a safety culture and awareness within their area of responsibility.
Process order pick lists in SAP.
Allocate orders in WMS (Warehouse Management System) in a timely fashion.
Allocate and sort orders based on specific customer and carrier requirements.
Identify product issues and communicate to Inventory Control Group.
Resolve and document substitution and potential order cut issues with Inventory Control Group, Corporate customer service and planners.
Print bills of lading.
Coordinate all carrier appointments using Blue Jay and update the WMS/SAP systems as necessary.
Manage the customer service window, dealing with multiple carriers in proper load assignment, processing paperwork and Bills of Lading and issue resolution.
Coordinate rush orders with Corporate customer service, planners, and warehouse personnel.
Resolve transportation issues with carriers and Corporate transportation department.
Bill orders daily upon shipment verification from the warehouse.
Process shipping documents by keeping detailed records and utilizing the filing system effectively.
Prioritize orders for picking.
Run and publish appropriate reports as necessary
Active participation in process improvement teams and continuous improvement efforts.
Working with the Old Fort Facility and sister facilities on inbounds using Fourkites and other means of communication.
To work as a Team with all functions of the Distribution Center.
Other projects and duties as assigned.