Customer Service Admin (Clerk)

ACE Thermal Systems•Ok, OK

3d•Onsite

About The Position

At ACE Thermal Systems, we design, engineer, manufacture, and support high-performance environmental control systems (ECS) and components for extreme temperature and operating conditions and reliable everyday use. As your single source, dedicated supplier for bleed air systems, air conditioning systems, cabin pressure control systems, components, and more, the ACE team acts as a key extension of your team, providing intelligent innovation and proven design methodologies to deliver safe, reliable, air control technologies and systems for aircraft. Our mission is to be the trusted source of mission critical products and services for Aerospace and Defense customers. We do this by exceeding customer expectations through innovative products and processes. We are committed to fostering a dynamic, collaborative environment that encourages professional growth and innovation. The Customer Service Admin (Clerk) is the glue that holds the Customer Service Team together. As an important contributor supporting Customer Service Representatives, you’ll enter data into the ERP system helping to keep track of customer orders and returns. You’ll help with order books and track open orders. You’ll also help with quotes for customer returns. Entering accurate information is key to maintaining a smooth and efficient process and communicating with internal customers is critical.

Requirements

0-2 years’ experience in customer service, customer support, or similar role.
High School Diploma, GED or equivalent.
Exceptional computer skills and Excel experience.
Demonstrated organizational skills including documentation and record keeping abilities is a must and a high-level attention to detail and accuracy.

Nice To Haves

In a manufacturing environment is a huge plus.
Bachelor’s degree in related field is a plus.
ERP experience is a bonus.
Experience supporting internal and external business customers is a plus.

Responsibilities

Enter orders from customers into ERP for OEM and Spare customers.
Entering and maintaining correct data into company database systems.
Scan required paperwork and run software to ensure correct data entry.
Formulating queries and reports using Microsoft Excel.
Ensuring proper documentation is maintained with exceptional attention to detail.
Initiates business related correspondence using Microsoft Word.
Evaluate Change Control Board requests and process according to change requirements.
Provide initial screening of incoming customer service calls and route accordingly.
Ability to develop constructive and cooperative working relationships with others and maintain them over time.
Participates in special projects as required.
Ability to provide coverage for team members when needed.