Customer Service Accounting Representative - Entry Level

Great American Insurance Group•Cincinnati, OH

3d•Hybrid

About The Position

Great American Insurance Group's Financial Division oversees all accounting and financial reporting for American Financial Group and Great American Insurance Group. The Property & Casualty Finance Division is looking for a Customer Service Accounting Representative to join their Specialty Accounting team. This is an entry-level position with the primary function being customer service. The company culture is built on connection, shared learning, and strong relationships, with employees expected to be on-site four days a week (core in-office days are Tuesday-Thursday) with the flexibility to work one day remotely. The fourth remote day is determined by business needs.

Requirements

High School Diploma or equivalent.
Generally, 0 to 2 years of related experience.

Responsibilities

Performs a variety of routine and non-routine clerical/accounting functions, in accordance with procedures.
May provide support in one or more areas (i.e., general accounting, accounts receivable, accounts payable, direct bill, etc.).
Accounts Receivable: Processes and verifies cash receipts, cash application, claims, and/or overdue invoices. May download/retrieve payment information from bank records. May be responsible for updating and/or keeping records (i.e., customer account information (balances, delinquencies, etc.) incomplete files, ACH information, etc.). May send follow up inquiries on delinquent accounts.
Accounts Payable: Responsible for compiling amounts owed, verifying invoices, preparing vouchers, issuing checks for payment, and recording transactions. Maintains all payment records.
Direct Bill: Provides billing information, account reconciliation, and billing problem resolution to internal and external customers involving multiple lines of insurance. May require extensive inbound phone support.
Develops and uses working knowledge of multiple billing and/or policy applications and processing procedures to effectively service customer inquiries.
May follow-up on delinquent accounts.
May reconcile payments/receipts with account information.
May gather data to compile reports and/or create ad hoc reports as needed.
Complies with appropriate regulations and/or company policies/guidelines.
Contacts other departments and/or outside agencies to resolve problems.
Performs other duties as assigned.