Customer Service Account Specialist Bilingual Mandarin

Excelsior Nutrition Inc•Anaheim, CA

2d•$20 - $23

About The Position

The Customer Service Account Specialist is responsible for managing customer orders from entry through delivery, ensuring accuracy, timeliness, and clear communication across departments. This role supports both internal and external customers in a fast-paced contract manufacturing environment focused on nutraceuticals and dietary supplements.

Requirements

Bachelor’s or equivalent experience in a business-related field. STEM Major preferred
Bilingual Mandarin preferred
Project Management experience
Good written and verbal communication skills
Good organizational skills with a strong attention to detail
Ability to multi-task and prioritize responsibilities
Strong documentation practices and recording keeping skills
Ability to work both independently and in a team environment
Ability to maintain high level of confidentiality
Ability to work under pressure of deadlines

Responsibilities

Serve as the primary point of contact for assigned accounts, providing accurate and timely order information.
Effectively manage large amounts of incoming calls, emails, texts, and chats.
Identify and assess customers’ needs to achieve customer satisfaction.
Answer questions in regards to company policy, warranty, product functions, and product specifications.
Enter and maintain orders in the system, verifying pricing, quantities, and specifications.
Communicate proactively with all internal teams to ensure on-time delivery.
Maintain accurate customer records, specifications, and communication logs.
Participate in continuous improvement efforts focused on service quality and process efficiency.
Handle all aspects of customer order from request for quote, initiating final approved costing, receiving and processing purchase orders, creating sales orders, requesting and sending invoices for payment, help customers product get produced, and coordinating with the customer to get the finished product picked up.
Understand how 4Excelsior completes orders from receipt of an order through to the shipment to be an effective part of the Customer Service Team.
Other duties as assigned