Customer Service Account Specialist

Johns Manville•Littleton, CO

1d•$54,200 - $74,500•Onsite

About The Position

The Account Specialist manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing as well as researching and resolving customer complaints and order issues. Specialists partner with Account Management, internal plant, sales and transportation groups to maximize the sales and profitability of the customer base by offering World Class Customer Service within the business Group. The Account Specialist works with sales as needed to assist in administration of marketing and sales programs. Roofing Systems Guarantee responsibilities include maintaining files, processing payments, issuance in timely manner, and transfer of guarantee ownership.

Requirements

High School Diploma plus 5 years experience OR BA degree with 1 year experience
Solid interpersonal, verbal and written communications skills
Basic analytical decision making and ability to think through complex issues
Proficient in Microsoft Word, Excel, Outlook (Basic)
Basic knowledge of SAP or ERP systems
Basic knowledge of Accounts Receivable concepts for deduction resolution
Solid attention to detail
Solid organizational and prioritization skills
Solid ability to multi task
Solid ability to work in a team environment as well as independently with limited supervision
Ability to develop product knowledge (Basic)
Basic problem resolution and negotiation skills
Solid listening skills
Solid relationship building skills with internal and external customers

Responsibilities

Order Entry
Order Management, ensuring all information is accurate to ensure perfect order delivery
Maintain guarantee to do list, mail and fax each day, and issue guarantees in a timely manner.
Build relationships with our external customers and partner with internal customers to ensure customer satisfaction
Pro-actively communicate daily with internal and external customers
Manage credits, debits and deductions.
Complete courtesy calls to external customers to ensure world class customer service, and proactively fill partial truck orders
Manage and maintain spreadsheets/reports
Assist in training new employees and cross training across all Insulation Systems channels
Handle basic product information calls from downstream customers
May be required to perform other related duties as assigned