Customer Service Account Representative

Taylor Corporation•Byron, MN

3d•$19 - $23•Onsite

About The Position

Taylor Print Impressions, previously known as Curtis 1000, is seeking a Customer Service Account Representative to join its team at the Byron, Minnesota facility. The role helps ensure customers are supported and the company is well represented by coordinating between customers, operations, sales representatives, and account managers. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The anticipated hourly pay range is $19–$23; the actual offer may depend on qualifications, relevant experience, skills, education, certifications or licenses, and location. Taylor Corporation describes itself as a family-owned print and communications company with more than 50 years of category expertise and 10,000 employees across multiple U.S. states and countries. It provides printed and digital marketing communication solutions. The employer may change or assign other duties to the position and is an equal opportunity employer.

Requirements

At least 2 years of previous customer service or customer support experience.
Strong written and verbal communication skills.
Effective time management and the ability to manage and prioritize multiple tasks.
Ability to perform basic mathematical calculations.
Proficiency with Microsoft PowerPoint, Excel, Word, and Outlook.
Flexible schedule, including the ability to work overtime when needed.

Nice To Haves

Excellent problem-solving, follow-up, and organizational skills.
In-depth knowledge of the print or manufacturing industries.
Knowledge of customer-service practices and procedures, such as price estimating, order processing, and order editing.

Responsibilities

Act as a liaison between customers and the operations team, sales representatives, and account managers.
Anticipate internal and external customers’ needs and respond quickly and accurately.
Document and maintain standard operating procedures for accounts, including processes between customers and the operations center.
Evaluate and identify opportunities for process improvements that benefit customer experience and cost savings.
Receive complaints from sales representatives or customers and document details in the operating system.
Monitor inventory levels and report them to customers.
Adapt to personal and stylistic differences among internal and external customers.
Partner with sales to build trusting relationships through open, interactive communication.
Provide phone and email coverage for sales representatives when they are absent.
Practice and participate in Lean Culture.