Customer Service Account Representative

Taylor Communications•Byron, MN

2d•Onsite

About The Position

Taylor Print Impressions, previously known as Curtis 1000, is seeking a Customer Service Account Representative for its Byron, Minnesota facility. The role helps ensure customers are taken care of and the company is well represented by coordinating between customers, Operations, Sales Representatives, and Account Managers. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. The anticipated hourly pay range is $19–$23; the actual offer depends on factors including qualifications, relevant experience, skills, education, certifications, and location. Taylor Corporation is a family-owned print and communications company with more than 50 years of category expertise and 10,000 employees across multiple U.S. states and countries. Its companies provide printed and digital marketing communications solutions. Taylor describes its workplace as focused on employee opportunity, security, continuous improvement, and long-term careers.

Requirements

At least 2 years of previous customer service or customer support experience.
Strong written and verbal communication skills.
Effective time management skills and the ability to manage multiple tasks and prioritize them.
Ability to perform basic mathematical calculations.
Proficient computer skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
Flexible work schedule, including the ability to work overtime when needed.

Nice To Haves

Excellent problem-solving, follow-up, and organizational skills.
In-depth knowledge of the print or manufacturing industries.
Knowledge of commonly used customer service concepts, practices, and procedures, such as price estimating, order processing, and order editing.

Responsibilities

Serve as a liaison between customers, the Operations team, Sales Representatives, and Account Managers.
Anticipate internal and external customers’ needs and respond quickly and accurately.
Document and maintain account-specific standard operating procedures, including processes between customers and the operation center.
Evaluate and identify process improvements that benefit the customer experience and generate cost savings.
Receive complaints from Sales and/or customers and document the details in the operating system.
Monitor inventory levels and report them to customers.
Adapt to the personal and stylistic differences of internal and external customers.
Partner with Sales to build trusting, sustainable relationships through open and interactive communication.
Provide phone and email backup coverage in Sales Representatives’ absence.
Actively practice and participate in Lean Culture.