Customer Service Account Manager
KimCo Design and Manufacturing•Boise, ID
About The Position
The Customer Service Account Manager coordinates customer activities throughout the order process, including quoting, order entry, scheduling, and customer communication. The role works closely with multiple departments to help ensure customers receive high-quality products on time and receive exceptional customer service. It serves as the primary point of contact for daily customer questions and order updates, and supports order progress and customer concerns.
Requirements
- Previous customer service or customer support experience, preferably in a manufacturing environment.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
- High attention to detail and accuracy in data entry.
- Proficiency in Microsoft Office, including Excel and Word.
- Experience with an ERP system; SyteLine experience is preferred but not required.
- Ability to work independently and as part of a cross-functional team.
Nice To Haves
- Previous customer service or customer support experience in a manufacturing environment.
- SyteLine ERP experience.
Responsibilities
- Coordinate and manage customer activities, including quoting, order processing, scheduling, and customer support.
- Prepare and provide accurate price quotations for new and existing assemblies.
- Enter, schedule, and monitor customer orders in the SyteLine ERP system.
- Maintain accurate customer and order information through timely data entry.
- Serve as the primary point of contact for daily customer communication regarding orders, lead times, and product inquiries.
- Collaborate with Sales, Production, Purchasing, Document Control, and Stockroom personnel to support on-time delivery and customer satisfaction.
- Monitor order status and proactively communicate updates or potential issues to customers.
- Assist with resolving customer concerns professionally and promptly.
- Perform other duties as assigned.
Benefits
- FTO (flex time off)
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) with company match
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
