Customer Service Rep / Account Manager

Piedmont National Corp • Chattanooga, TN

2d

About The Position

The Customer Service Representative supports Sales team members in selling the company’s products and services. The role assesses customer needs, discusses opportunities with internal stakeholders, and assists the sales team with closing sales and placing orders. It also performs general administrative office activities, including filing, copying, records maintenance, typing, word processing, faxing, mail distribution, and potentially maintaining office equipment and supplies. The employee assists others and the department with daily functions as needed. Duties may vary slightly depending on branch location and may change as assigned by management.

Requirements

• High school diploma or GED required.
• At least 4 years of experience in customer service or sales support.
• Excellent written and oral communication skills, including the ability to communicate with senior leadership, customers, and internal and external stakeholders.
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Ability to work as an accountable, positive team player and initiate and monitor projects through completion in a challenging, changing environment involving a broad range of personnel.
• Flexibility in managing competing time requirements and changing deadlines.
• Excellent focus and prioritization skills.
• High energy, versatility, self-direction, and effective analytical and organizational skills.

Nice To Haves

• Associate degree.
• Packaging industry experience.

Responsibilities

• Develop and maintain positive customer relationships and coordinate with company functions to ensure customer requests are handled appropriately.
• Process orders; provide confirmation receipts and estimated ship dates; communicate order status; and process credit card orders and RMAs.
• Support regional sales managers with updates to keep opportunities current and accurate.
• Provide order status and backlog reports, track key customer activity, update customers, and provide continual feedback.
• Answer customer calls, interact with customers, and take customer orders.
• Enter customer orders into the ERP system and update customers on order status.
• Act as a liaison between Sales and corporate administration, resolving problems and ensuring information is provided accurately and promptly to the necessary parties.
• Provide administrative support and assistance, including general office activities and, as needed, maintenance of office equipment and supplies.
• Complete required continuous learning training, including safety, compliance, and job-specific training.
• Assist others and the department with daily functions as needed and perform other duties as assigned.
• Travel occasionally if required.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED