Customer Service Account Manager

LE BLEU ENTERPRISES•Greensboro, NC

11d•$42,000 - $48,000•Onsite

About The Position

Le Bleu Enterprises is seeking a Customer Service/Sales professional for an Account Manager position. This role involves managing customer accounts, handling inbound calls, resolving complaints, and recommending products or services. The company is an industry leader in home and office delivery services, known for its high-quality water and dedicated employees. This position offers a motivating work environment with opportunities for solid income and a comprehensive benefits package.

Requirements

Excellent communication skills
A warm, approachable manner
At least two years' experience in a customer service position in a call center environment
At least one year of sales experience in a B2B or B2C environment.
Experience in using MS Office software

Responsibilities

Answer a high volume of inbound calls while always maintaining a positive, empathetic and professional attitude toward customers.
Respond promptly to internal and external inquiries via email, phone, text, and face-to-face.
Manage customer order entries and update customer accounts.
Acknowledge and resolve customer complaints.
Have knowledge of our products and services inside and out so that you can quickly answer questions and resolve issues.
Be sales-focused: recommend products or services to current and potential customers.
Provide special offers and close sales as needed.
Keep records of customer interactions, transactions, comments and complaints.
Communicate and coordinate with colleagues as necessary.
Support other departments as necessary.
Other responsibilities as assigned