Customer Service Account Manager

Rone and Associates - Allstate Insurance

1d•Onsite

About The Position

A growing Allstate agency is looking for a motivated and customer-focused Customer Service Representative/Account Manager to join our team. This role is ideal for someone who enjoys helping people, building relationships, and being part of a supportive team environment. As a Customer Account Representative, you will assist customers with their insurance needs, help maintain strong client relationships, and support the day-to-day operations of the agency. This position offers an excellent opportunity to learn the insurance industry, develop valuable professional skills, and explore future career paths within the agency. Whether you come from customer service, retail, banking, hospitality, or another people-focused background, we welcome individuals who are positive, dependable, and eager to grow.

Requirements

Strong communication and interpersonal skills
Customer service experience preferred but not required
Organized and detail-oriented with good time management skills
Comfortable learning new systems and technology
Positive attitude and willingness to learn
Ability to work in a team-focused environment

Nice To Haves

Prior experience in customer service, retail, banking, hospitality, or insurance
Willingness in obtaining insurance licenses (if not already licensed)

Responsibilities

Assist customers with questions about their policies and coverage
Provide excellent service through phone, email, and in-person interactions
Help customers review their insurance needs and identify appropriate coverage options
Support the agency team with administrative and operational tasks
Maintain accurate client records and documentation
Build strong relationships with new and existing customers
Participate in training and professional development opportunities