Customer Service Account Associate

T-Mobile•Wichita, KS

1d•$46,000 - $70,419

About The Position

This role supports customer satisfaction by resolving inquiries and managing accounts effectively within a team environment. It involves identifying root causes of customer concerns, managing account activities, and facilitating collections when appropriate. The position emphasizes developing skills in customer service, account management, and problem resolution. Success is measured by timely issue resolution, customer retention, and adherence to quality and productivity standards. The work contributes to building loyal customer relationships and enhancing organizational revenue through service and account management.

Requirements

High school diploma or GED.
Account management skills.
Telephone answering skills.
Customer education skills.
Customer needs identification skills.
Customer problem-solving skills.
Customer retention skills.
Customer service skills.
Customer-focused approach.
Empathy.
Microsoft Applications skills.
Multitasking skills.
Knowledge of operating system concepts.
Payment collections skills.
Knowledge of payment schedules.
Service-oriented approach.
Troubleshooting skills.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

6–12 months of customer service experience.

Responsibilities

Resolve customer inquiries and concerns promptly to ensure effective issue resolution.
Manage customer accounts to identify service opportunities and facilitate collections of past-due balances.
Deliver customer service using available resources and training tools to maintain service quality.
Complete required training to develop skills, system knowledge, and proficiency in organizational competencies.
Meet department productivity and quality standards to support operational goals.
Approach each customer interaction with respect and a solution-oriented mindset to foster positive experiences.
Perform other duties and projects as assigned by business management.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k) and access to free, year-round money coaches.
Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.