Customer Account Associate

Nestle Operational Services Worldwide SA•Arlington, VA

7d•$67,337 - $97,849

About The Position

The Associate, Customer Account is a key member of the Account Management team, supporting Account Directors and Account Managers in achieving annual sales objectives through customer account support, distributor coordination, and systems administration. Nestlé USA’s Coffee & Beverage Division is home to a dynamic portfolio of iconic brands including Starbucks, Coffee-Mate, Nescafé, Nesquik, Natural Bliss, and Seattle’s Best Coffee. We are committed to delivering growth by elevating everyday moments for consumers while strengthening partnerships with our customers. Our organization thrives on collaboration, agility, and innovation to win in a fast-paced and evolving marketplace.

Requirements

Sales contract experience preferably in a CPG company
Experience in administrative, analytical, sales support, or customer support
Strong organization, time management, attention to detail, and accuracy.
Proficiency in Microsoft Office Suite, with familiarity in SharePoint and collaboration tools.
Ability to work independently, manage multiple priorities, communicate effectively, and collaborate with cross-functional partners.

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Administer sales contracts ensuring dates, lead times, pricing, funding amounts, terms, and approvals are complete and accurate.
Maintain customer forms, item data, product attributes, UPCs, dimensions, pricing information, and customer item management records.
Support item setup and maintenance in Osprey and customer systems, including new item implementation and customer initiatives.
Support trade deduction analysis, reconciliation, workflow administration, and documentation in partnership with Account Management and Sales Finance.
Manage customer post-audit claims, including undisputed claim resolution, disputed claim tracking, and timely response management.
Research and resolve deduction discrepancies, lead follow-up on complex claims, and participate in customer/vendor meetings as needed.
Drive collection of unauthorized deductions and credits while supporting profitable business performance.
Support customer metric forecasting, off-invoice trade events, planning tool inputs, and alignment between customer and internal systems.
Reconcile customer forecasts with Nestlé internal forecasts and support new item setup, trade management, and financial reconciliations.
Coordinate with Nestlé Retail Services on logistics, distribution activities, NRS workbooks, and sell sheets.
Prepare upcoming-period NRS materials and participate in monthly distributor touchpoints.
Resolve distributor-to-customer system connectivity issues and monitor out-of-stock reporting, sales impact, and follow-up communications.