Customer Segment Consultant I

Bank of America•Frisco, TX

9h•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Enterprise Job Description : This role is responsible for providing post-deployment operational support across all Basecamp-related platforms and initiatives. This role ensures platform stability, data integrity, and effective issue resolution through proactive monitoring, escalation management, and cross-functional collaboration. This individual serves as a centralized owner for support activities, including access management, troubleshooting, reporting validation, and system maintenance. The role requires strong analytical thinking, attention to detail, and the ability to operate effectively across multiple tools and stakeholders.

Requirements

3+ years of experience in operations support, systems support, or analytics environments
Experience managing access requests, escalations, and issue resolution
Strong analytical and problem-solving skills with attention to detail
Experience with reporting, data validation, or quality monitoring
Demonstrated ability to manage multiple priorities and stakeholders
High School Diploma / GED / Secondary School or equivalent

Nice To Haves

Experience with Appian, Angular, or similar enterprise platforms
Exposure to User Acceptance Testing (UAT)
Familiarity with data governance and access controls
Experience supporting enterprise portals or workflow tools

Responsibilities

Provide maintenance support across Basecamp platforms, including troubleshooting and issue resolution
Own and manage escalations end-to-end, ensuring timely resolution and clear status communication
Partner with technology and business stakeholders to address system and data-related issues
Support stale action plan closure activities
Manage escalations and access requests
Perform backend updates, including table maintenance and uploader/DCT processes
Remediate DCIM-related issues
Conduct User Acceptance Testing (UAT) for Appian/Angular applications
Maintain and update alerts within the Basecamp portal
Manage portal access requests and permissions
Maintain link inventories and ensure accuracy of resources
Add and update links, reports, and resources within the portal
Confirm alignment with ODIN standards
Process reporting access requests
Investigate and escalate data issues
Perform quality monitoring and data validation activities
Conduct daily report validation for APRE/LED reporting outputs
Support access requests and onboarding
Perform survey updates and configuration changes
Own and manage escalations related to tool functionality