Customer Segment Consultant I
About The Position
This role is responsible for providing post-deployment operational support across all Basecamp-related platforms and initiatives. This role ensures platform stability, data integrity, and effective issue resolution through proactive monitoring, escalation management, and cross-functional collaboration. This individual serves as a centralized owner for support activities, including access management, troubleshooting, reporting validation, and system maintenance. The role requires strong analytical thinking, attention to detail, and the ability to operate effectively across multiple tools and stakeholders.
Requirements
- 3+ years of experience in operations support, systems support, or analytics environments
- Experience managing access requests, escalations, and issue resolution
- Strong analytical and problem-solving skills with attention to detail
- Experience with reporting, data validation, or quality monitoring
- Demonstrated ability to manage multiple priorities and stakeholders
- High School Diploma / GED / Secondary School or equivalent
Nice To Haves
- Experience with Appian, Angular, or similar enterprise platforms
- Exposure to User Acceptance Testing (UAT)
- Familiarity with data governance and access controls
- Experience supporting enterprise portals or workflow tools
Responsibilities
- Provide maintenance support across Basecamp platforms, including troubleshooting and issue resolution
- Own and manage escalations end-to-end, ensuring timely resolution and clear status communication
- Partner with technology and business stakeholders to address system and data-related issues
- Support stale action plan closure activities
- Manage escalations and access requests
- Perform backend updates, including table maintenance and uploader/DCT processes
- Remediate DCIM-related issues
- Conduct User Acceptance Testing (UAT) for Appian/Angular applications
- Maintain and update alerts within the Basecamp portal
- Manage portal access requests and permissions
- Maintain link inventories and ensure accuracy of resources
- Add and update links, reports, and resources within the portal
- Confirm alignment with ODIN standards
- Process reporting access requests
- Investigate and escalate data issues
- Perform quality monitoring and data validation activities
- Conduct daily report validation for APRE/LED reporting outputs
- Support access requests and onboarding
- Perform survey updates and configuration changes
- Own and manage escalations related to tool functionality
Benefits
- affordable, competitive and flexible benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
