Customer Segment Consultant I

Bank of America • Charlotte, NC

13d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Enterprise Job Description : Accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for initiative support, coordination, robust analysis and communications. We are seeking an experienced and technically proficient Product Owner to join our team in managing One Team Connections. Ideal candidate would have a strong understanding of HR associate data, corporate hierarchies, overall function of consumer business units as well as the agile process.

Requirements

• Excellent verbal and written communications, high attention to detail
• Ability to gather and document technical requirements and interpret business needs against data availability
• Able to network, build and foster productive relationships with line of business partners and other subject matter experts across the organization
• Self-motivated, self-directed and able to manage priorities and changes without sacrificing quality or timelines
• Strong analytical skills including awareness of data inaccuracies and solution-focused problem solving ability
• Aptitude for learning new skills, tools, and processes
• Ability to adjust rapidly to changing demands and priorities
• Ability to act as the primary liaison between the line of business and internal technology teams
• Ability to manage stakeholder expectations with respect to scope, deliverables, and timelines
• High School Diploma / GED / Secondary School or equivalent

Nice To Haves

• 3+ years in role accountable for reporting, data analysis or product management
• Ability to use SQL to find and deliver data from various databases and platforms as well as trouble shoot and research inquiries and requirement requests
• Experience with HR associate data
• Experience with operational practices within Consumer Investments, Preferred Lending, Consumer Banking, Preferred Business Solutions or other front line units
• Familiarity with internal data platforms and sourcing such as MIDAS, Teradata, SDP, CMC, RDR
• Experience with SQL object development and job scheduling software
• Agile/Scrum certification or experience working in agile environments

Responsibilities

• Accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business).
• Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals.
• Accountable for initiative support, coordination, robust analysis and communications.

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees