Customer Segment Consultant I

Bank of America•Pennington, AL

11d•$73,200 - $116,900•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for leading the design, analysis, execution, and sustainment of strategic initiatives that support enterprise goals within a business segment. Key responsibilities include analyzing processes to identify improvements, coordinating project tasks, managing risks, and partnering with product, channel, and operations teams for integrated execution. Job expectations include building business cases, maintaining stakeholder relationships, supporting change management, and creating documentation to ensure transparency and long-term success.

Requirements

3 years industry experience
Active Listening
Attention to Detail
Collaboration
Critical Thinking
Written Communications
Decision Making
Influence
Oral Communications
Prioritization
Problem Solving
Adaptability
Customer and Client Focus
Data Management
Emotional Intelligence
Risk Management

Nice To Haves

Proven ability to develop high-quality executive-ready PowerPoint materials, including clear storytelling, structured messaging, and visual design
Experience partnering with external vendors to design and deliver web-based training solutions
Demonstrated capability in coordinating end-to-end readiness efforts, including planning, scheduling, and execution of training delivery
Strong project management skills with the ability to manage multiple initiatives, timelines, and stakeholders simultaneously
Excellent written and verbal communication skills, with the ability to translate complex concepts into clear, audience-appropriate materials
High attention to detail and commitment to accuracy and quality in all deliverables

Responsibilities

Leads the design, analysis, and implementation of strategic initiatives that align with enterprise goals within a business segment
Analyzes existing processes to identify opportunities for efficiency, effectiveness, and long-term sustainability
Coordinates project tasks across teams and manage risks to ensure timely and successful delivery of initiatives
Collaborates with product, channel, and operations teams to ensure integrated execution and alignment with business objectives
Builds business cases, maintain stakeholder relationships, support change management efforts, and create documentation to promote transparency and long-term success