Customer Security Compliance Specialist

Cloudflare • San Francisco, CA

2d

About The Position

Cloudflare is hiring a Customer Security Compliance Specialist to join its Customer Compliance Team, which builds customer trust by explaining Cloudflare’s security program, policies, posture, and controls to customers and internal partners. The specialist will develop subject-matter expertise across Cloudflare’s products, infrastructure, and controls, and will use Cloudflare’s in-house AI platforms and developer tools to reduce manual work, scale compliance operations, and speed responses to customer inquiries.

The role owns responses to customer security questionnaires, RFPs, and technical assessments, using internal AI generation pipelines with expert human validation. It includes direct engagement with enterprise customers and their security teams, support for legal teams on security-related contract terms, and coordination of on-site and virtual customer audits. The specialist will also build and refine AI workflows for questionnaire triage and evidence retrieval, maintain authoritative compliance knowledge repositories, and collaborate on the customer Trust Portal and self-service resources.

The position also researches, writes, and maintains public-facing security white papers, blogs, and compliance mappings. Available locations are Austin, Texas, and New York City. New York City-based hires have an estimated annual salary of $125,000–$172,000; compensation may vary by location. The role is eligible for Cloudflare’s equity plan.

Requirements

• 5–10 years of experience in security compliance, GRC, technical audit management, IT risk consulting, or customer-facing security assurance.
• Hands-on experience experimenting with, building on, or configuring AI workflows, such as prompt engineering, retrieval-augmented generation concepts, API-based automation, or internal agent configurations.
• Solid understanding of security risk and compliance frameworks such as PCI DSS, ISO 27001, SOC 2, and NIST SP 800-53.
• Strong written communication skills and ability to explain networking, infrastructure, and cryptographic concepts in clear, plain language.
• Comfort and skill presenting to and answering questions from external customers, sales executives, and legal counsel.
• Ability to partner across Sales, Product, Legal, and internal Platform and AI Engineering teams to advance projects.
• Familiarity with data structures, Markdown, APIs, or basic scripting such as Python, SQL, or shell, to prototype solutions and inspect model outputs.

Nice To Haves

• Practical cloud or network engineering experience.
• Deep familiarity with global privacy regulations such as GDPR and CCPA.
• Experience establishing automated operational metrics.

Responsibilities

• Complete complex customer security questionnaires, RFPs, and technical assessments, using internal AI generation pipelines and validating responses for accuracy.
• Engage directly with enterprise customers on security topics, including architectural inquiries and specific security questions.
• Assist legal teams with security terms in contract negotiations.
• Host, coordinate, and facilitate on-site and virtual customer audits, presenting security controls, processes, and compliance evidence.
• Design, configure, and refine workflows and compliance assistants using Cloudflare’s internally built AI platforms to automate questionnaire triage and security evidence retrieval.
• Structure, audit, and maintain authoritative knowledge repositories covering SOC 2, PCI DSS, ISO 27001, and global security regulations.
• Collaborate with marketing and engineering to improve the customer Trust Portal and self-service security resources.
• Research, write, and maintain public-facing white papers, security blogs, and compliance mappings aligned with Cloudflare products and regulatory changes.

Benefits

• Equity plan participation
• Medical and prescription insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Commuter spending accounts
• Fertility and family-forming benefits
• On-demand mental health support and Employee Assistance Program
• Global travel medical insurance
• Short- and long-term disability insurance
• Life and accident insurance
• 401(k) retirement savings plan
• Employee stock participation plan
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed