Customer Satisfaction & Quality Manager

Schneider Electric•Fairfield, OH

4d•Hybrid

About The Position

Schneider Electric has an exciting opportunity for a Customer Satisfaction & Quality (CS&Q) Manager in our Fairfield, OH facility. This role provides leadership in quality, customer satisfaction, and continuous improvement while driving a strong quality culture across the plant. The CS&Q Manager oversees quality assurance, quality control processes, and the implementation of standards and procedures that ensure product quality, operational excellence, and customer satisfaction. During the first 9–12 months, this role will require approximately 50–75% travel, with the primary focus centered on supporting the relocation of a product line to the Fairfield, OH site. The role is expected to be located in Portland, Oregon for approximately 75% of 2026 and Q1 of 2027 to help facilitate the transition, support project execution, and ensure the successful transfer of quality processes and operational readiness requirements. During this project phase, the CS&Q Manager will play a critical role in creating, aligning, and standardizing quality processes, standard work, PFMEA gap closure actions, control plans, and other key quality deliverables required to support a successful product line relocation. Once the relocation project is complete, the role will transition back into a standard Quality Manager and Customer Satisfaction leadership role for the Fairfield site, and travel will be minimal.

Requirements

Bachelor’s Degree in Mechanical, Industrial, Electrical, or related Engineering field is required.
5+ years of experience in Quality, Supply Chain, Manufacturing, or Customer Satisfaction.
5+ years of supervisory or managerial experience.
Ability to travel 50–75% during the first 9–12 months to support product line relocation and project execution activities.
Ability to be located in Portland, Oregon for approximately 75% of 2026 and Q1 of 2027 to support the product line transfer to Fairfield, OH.
Strong project execution skills with the ability to drive deliverables, manage priorities, and support cross-functional alignment.
Expert knowledge of Quality Management Systems, including ISO9001, ISO9002, and ISO14001, with the ability to conduct internal IMS audits.
Working knowledge of Lean Manufacturing concepts and tools, including Lean Six Sigma, Poka-Yoke, 8D, DOE, PFMEA/DFMEA, DMAIC, control plans, and standard work.
Familiarity with applicable statutory and regulatory standards, including ANSI, NEMA, and IEC.
Prior experience leading internal audits.

Nice To Haves

Green Belt or Black Belt certification.
Knowledge of low and high voltage electrical gear.
Experience using digital quality platforms.
Six Sigma certification or Project Management certification.
SAP experience.

Responsibilities

Support the relocation of a product line to the Fairfield, OH facility, with significant onsite engagement in Portland, Oregon during the project phase.
Partner cross-functionally with Operations, Engineering, Supply Chain, Manufacturing, Quality, and site leadership teams to ensure project deliverables are completed on time and aligned with business expectations.
Create, review, and standardize quality processes, procedures, and standard work required to support the successful transfer of production.
Lead and support PFMEA reviews, gap closure actions, control plan development, process validation, and quality readiness activities.
Ensure quality risks are identified, escalated, and addressed proactively throughout the relocation project.
Drive key project deliverables tied to quality, customer satisfaction, operational readiness, and production launch requirements.
Support the transition from project execution into sustainable day-to-day quality management once the product line is fully relocated and stabilized.
Lead Quality and Customer Experience for the manufacturing of LV power system equipment.
Manage, coach, and develop a team of quality engineers.
Serve as the Voice of the Customer, ensuring customer needs and feedback influence decisions, priorities, and improvement actions.
Promote a customer-first mindset across the entity.
Drive actions that improve customer satisfaction and achieve quality goals.
Represent customer feedback in internal forums and decision processes, including Schneider Performance System.
Lead Quality and Customer Satisfaction processes, including Issue to Prevention.
Drive quality excellence across the full manufacturing chain, including suppliers, stamping, molding, automated assembly, receiving, packing, and returns.
Implement and sustain key quality methodologies, including 8D, Lean Six Sigma, SPS, PFMEA, control plans, and other continuous improvement tools.
Implement Schneider Electric’s quality policy and define CS&Q roles, targets, and objectives for the entity.
Ensure compliance with global directives and quality standards.
Manage and maintain the site’s Quality Management System, including ISO requirements.
Network across CS&Q teams to share needs, align practices, and capitalize on best-in-class standards.
Ensure the CS&Q team maintains the appropriate level of competency and skill.