Customer Sales Support job opportunity at Chula Vista, CA

Indotronix International Corporation•Chula Vista, CA

5d•$35•Onsite

About The Position

The Customer Sales Support role is responsible for assisting the sales team and customers by managing inquiries, processing orders, coordinating communications, and ensuring a smooth sales experience. This role helps maintain customer satisfaction, supports sales operations, and contributes to efficient end-to-end service delivery.

Requirements

Bachelor's degree
Ability to communicate professionally and effectively, both in writing and verbally in the English language.

Nice To Haves

Ability to verbally communicate in alternate languages is helpful.
Experience (2-4 years) with Customer Relationship Management, business processes, order management, high profile customer support
Microsoft Office suite (excel, word, power-point, access) applications including use of MS Dynamics and TEAMS messaging
Participation in Continuous Improvement activities
Working knowledge of SAP or equivalent business system application experience

Responsibilities

Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their aftermarket spares orders and duties related to overall customer service and account management.
Provide customer support for navigation and utilization of our global Spares and Technical Service Customer Portal
Communicate with customers by telephone or electronically to provide information about the organization's products, services, and address basic inquiries/concerns.
Actively work on credit releases and invoice payments requirements
Process customer orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel
Provide daily work output reports to management to ensure business targets are met.
Act as an active participant for continuous improvement for the betterment of the organization's processes and quality
Manage and maintain a record of customer interactions or transactions in the ERP system, CRM MS Dynamics, and Salesforce
Coordinate with provisioning, shipping, and inventory warehouses to expedite or trace shipments.
Provide excellent support to customers to ensure customers' satisfaction.
Maintain knowledge of organization and products to provide the appropriate information and support to customers.